Returns and Refunds

Bear Surfboards customers have the right to return any product within 30 days of delivery. If you are not satisfied with your purchase, please contact our customer service: we offer a quick and free returns procedure. Please, don’t forget to tell us your order number. Returns are free.


We will accept returns on all purchases made on our website which are in original condition:

  • merchandise must not be worn, opened, used, altered or washed;
  • merchandise must have all tags attached and be returned in original packaging (for footwear with the original box in new condition)

Otherwise, it may result in a delayed refund or may not qualify for a refund.



The item you wish to return must be unused and in original condition. Please pack the item in its original or an equivalent shipping box and do not write or attach anything on the product packaging. If you use the original packaging material, please remove old shipping labels, stickers and other notes. Also, use clear tape or a clear plastic sleeve. 


Shipping cost will not be refunded when an item is returned.


Have more questions? Please read our FAQs or contact our customer service.